Fireblocks secures over $10 trillion in digital asset transfers for
the world's most demanding institutions.
With multi-layered
defence, industry-leading key management, secure hardware enclaves,
and proactive threat detection,
Fireblocks eliminates single points of failure and protects
mission-critical operations.
- Role
- Technical Support Engineer
- Tenure
- 2024 - 2026 , Full Time
- Skills
- TypeScript, Python, SQL, Dataprime, Coralogix, Datadog, AWS
I provided real-time support to 2400+ institutional customers across 150+ blockchains, ranging from Payment Service Providers (PSPs), Exchanges, to Hedge Funds, OTCs, Fintechs; I assisted both technical and non-technical clients troubleshoot issues ranging from Exchange transactions, dApp connectivity and interactions, various SDK integrations, smart contract issues, and token deployments.
Handling end-to-end operations with users daily, I documented blockchain issues for both internal and customer-facing teams, triaged feature requests to the product teams from the pain points I found in customers' daily operations, and built internal tools for the support workflow.
I monitored and traced the platform's microservices with observability tools such as Coralogix and Datadog, catching errors before they became problems. I reproduced them and escalated to engineering teams with detailed reports, several of which led directly to platform enhancements.
Handling end-to-end operations with users daily, I documented blockchain issues for both internal and customer-facing teams, triaged feature requests to the product teams from the pain points I found in customers' daily operations, and built internal tools for the support workflow.
I monitored and traced the platform's microservices with observability tools such as Coralogix and Datadog, catching errors before they became problems. I reproduced them and escalated to engineering teams with detailed reports, several of which led directly to platform enhancements.