Problem Statement

Singapore is currently facing a shortage of physiotherapists (PTs), without a definite solution in the short to medium-run. Currently, aside from expensive private practices, there are limited options for patients seeking physiotherapy treatment.

Furthermore, existing patients who lapse treatment often leads to worsening of their physical condition.
This can result in recurring injuries that could further strain the healthcare system as well.

myRehab is a solution that reduces or replaces traditional in-person visits to clinics , by:

- remotely connecting patients with trusted physiotherapists,
- providing comprehensive exercise guidance and feedback,
- and monitoring and tracking patients' progress,

all while ensuring patients' needs are addressed while utilising the app.

Main Challenges

Patients desired convenience, personalized and professional care, and the ability to manage their rehabilitation independently. PTs emphasized the importance of patient communication, accurate assessment tools, and the ability to monitor patient progress.

Competitive Audit

Looking at the key features of TeleMedicine providers in Singapore showed that while there are remote consultations across the board, teleconferencing capabilities are not utilized to the fullest potential.

Onboarding processes typically involve lengthy setting up accounts before the app can be used. Post-Consultation features like the option for in-person follow-ups, personalised health trends and symptom checkers were valuable services that was not provided by all vendors.

Information Architecture

Identifying key features of the app for a smooth remote physiotherapy session that provides live feedback for patients during and after the exercise:

- An exercise search function,
- A Secure messaging platform between PTs and Clients,
- A Rehab Guide that provides form-coaching in visual formats.

User Flow

I decided to flesh out the user experience for the core function of the app, namely the form coaching for patients, and what it would mean for both the patient and the PT.

The main driver behind the user flow was to reduce the amount of friction between opening the app and performing the guided exercises.

This meant reducing the number of steps taken for onboarding and accessing the rehab guide,
and finally taking into consideration the physical and mobility constraints typical of physiotherapy patients whilst using the app.

1. Progress Tracking

Recording of patients' progress; Encouraging patients to maintain rehab routine via progress tracking.Progression of the exercises done over time are recorded, allowing both the patient and PT to maintain a record of patient progress.

2. Prescribed Exercise Routines

Exercises prescribed by the PT are automatically displayed on the app. Large, animated thumbnails allow easy identification of exercise.

3. Rehab Form Coaching

The instructional videos are equipped with buttons for viewing at multiple camera angles.
Concurrent recording functionality with the front camera is available for PTs to annotate and provide feedback on subsequently.

Rehab Form Coaching

With the initial teleconsultation over, the bulk of the rehab process begins. myRehab's Form Coaching allows patients to continue physiotherapy sessions from the comfort of their own home, and minimises the frictions and headaches associated with physical therapy.

The exercises and guidelines provided by the Rehab Form-Coaching function is reviewed by field experts and undergoes regular peer reviews with medical practitioners to ensure that the exercises are always relevant.

PT Messaging + Reviewable Video Feedback

myRehab connects and stores communication with medical professionals during the course of your treatment.

Recorded rehab sessions are stored remotely, and can be accessed and annotated by PTs for form-coaching. These are stored in the chat inbox for patients to view any time.